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Items will be sent after payment has been received and cleared in our account. For returned or cancelled orders, we reserve the right to charge an administration fee of $5 or 2% of the order value (whichever is greater). This fee is at the discretion of Spun Out.

Bought something from Spun Out but it’s not what you were after?
1. Send us an email to info@spunoutfibres.com.au and explain the situation
2. We will ask you to put it back in its box with all the original packaging and send it back to Spun Out.
3. You will need to pay the return cost.
4. When we receive the goods, we shall inspect them to ensure they are in a resalable condition.
5. At our earliest convenience (or no more than 14 days), we will issue a refund by one of the following means
a) If paid by credit card, a manual credit will be processed using the original details supplied by you.
b) If paid through Paypal, a refund will be processed to the email address supplied on the purchase agreement.
c) For all other methods of payment, a suitable method of refund can be agreed on by both parties.
6. Any refund given and forwarded by any of the methods above may be reduced if Spun Out paid for the original cost of freight to get the goods to you in the first instance.
7. Requests of refunds for custom hand-dyed items is at the discretion of Spun Out. We will endeavour to achieve a colourway as close to your request however this is not always possible. Before any item is dispatched, Spun Out will email you a picture of the coloured item for your approval before dispatch.dye the colour
8. Any order placed by you indicates acceptance of the above terms.

Bought something from Spun Out and you believe it to be faulty?
1. Mostly as above and we reserve the right to
a) Offer a replacement
b) Offer to fix it and return it to you, if parts etc are still available
c) Offer you a refund less freight costs
2. Does not apply if you simply change your mind!
3. Any order placed by you indicates acceptance of the above terms

Placing an order with Spun Out, by any means, indicates the buyer’s acceptance of the Charges, Shipping, and Terms and Conditions shown on this website.